Following the Sorority version of this post, it only seems appropriate to include the fraternity consultant experience. Here is some insight from five of my fellow road warriors:
Alex Carrick (Phi Delta Theta – University of Michigan)
Lessons:
1. The phone is still useful. Far too often, I find myself texting and anxiously awaiting a response that may never come. That anxiety could easily be alleviated with a simple 15 second phone call.
2. A fair number of people have no concept of what a fraternity is or what they do. One of the biggest challenges has been educating students/parents on what fraternities are and what benefits they serve. Do you think you’re a good recruiter? Try explaining the benefits of your organization to a foreign exchange student.
3. Schedule personal time! It’s easy to get overworked and stressed out in this position, especially if consultants don’t take the time to take care of themselves both physically and mentally.
4. Fail forward. Failure is an unavoidable reality in this position. Not every officer is going to “get it,” not every alumnus is going to support their national organization and not every potential new member is going to return your phone calls. The important aspect is learning from those experiences, and improving in the future.
5. Have something to look forward to. It’s easy to get lost in the mountain of work as a consultant. By having a light at the end of the tunnel, it improves focus and overall motivation.
Harrison Leibow (Sigma Alpha Mu – University of Illinois)
When I was little, I used to play Super Mario Bros all day long. I'd get so into the game that my body would tense up with each jump that mustached plumber took. The only thing that would relieve me from this anxiety of virtually getting eaten by an overgrown mushroom was the off switch. Once I flipped that switch, the game disappeared. The screen faded to black and all I would remember about the game was that I hadn't beaten it yet. Consulting doesn't have an off switch, but it definitely needs it.
When you stay at a fraternity house, you're "working" at all times. Even if you're not leading a meeting, finishing up reports or scheduling travel, you are working. The reason for that is you represent the fraternity. Every brother that you meet is going to judge the standing of the fraternity's office staff solely based on their interactions with you. It is because, let's be honest, you're the only face they'll see from the office (probably ever). They'll make up their mind about the office based on everything you do. If you run effective meetings, they think the office is professional. If you yell at someone for playing music too loud at 3AM, they think the office is no fun and rude. Even if you listen to Miley Cyrus on repeat, they're going to connect it to the fraternity office in their mind. So, turn it off.
Turn it off by doing things like going for a meal by yourself, working out, or just sitting at the library for an hour. You'll be able to sort your thoughts, relax and just represent yourself. It can be anything; just make sure you get out of the house and away from the brothers for a little bit. Just a few hours alone can really reset your mood. So, on the road, when your body gets tense from talking to all the brothers, just take a step back and flip the off switch.
Stepheno Zollos (Theta Chi – Old Dominion University)
Even in the short period of time I have been on the road, I have had numerous experiences, both memorable and distasteful. I have had the unique opportunity to work as both a consultant, and an expansion coordinator in the Southeast. One of the biggest challenges I have faced while traveling has been dealing with internal divisions within chapters. The forming of “clicks” is a natural occurrence; whether it’s by who you live with, constant interaction, common interests, or similar personalities, there are going to be people you naturally gravitate towards and get along with better than others. I know I had to deal with my fair share of these challenges in my own chapter as an undergraduate. As a consultant and unbiased observer, crushing these internal divisions has been some of the hardest but most rewarding work and has left a more unified chapter behind.
Every chapter that faces this issue is going to need a different approach: primarily because every chapter has a different background/unique structure, but also because the internal divisions are never exactly the same. More often than not, they are based in some social issue: drinkers vs. non-drinkers; smokers vs. non-smokers; nerds vs. jocks; and even night-life preferences (thank you Florida). These are just a few that I have seen and heard of. All of these divisions lead to various issues within the chapter and its external image.
The solution I have found to work best is to help close-minded and short-sited undergraduates to see the big picture. First and foremost, in any mediation, your biggest responsibility is to not take sides. Show them the damage their productivity is taking because of the lack of unity. More often than not, the rift is being caused by some trivial matter that only an undergraduate could blow out of proportion to something seemingly of life or death importance. Remind them of the foundational values of their fraternity. These values can help to remind them of the unifying purpose that they have committed to support. It can help them put minor squabbles aside to better serve the chapter and the true needs of its members. Interestingly enough, once you have gotten them to this point you have really brought them back to the real purpose of fraternity.
Derek Taylor (Chi Psi – North Carolina State University)
The Road I’m Home
There is a quote that has been inspirational to me since taking this job in 2009 and I think something that can help other consultants as well. In this quote, Rolf Potts talks about the “rituals, routines and possessions that give our lives meaning at home” and their importance. Likewise, it is important for us to develop these ritual and routines on the road, as we must make the road our home.
Live Small. In my job I mostly sleep on couches in undergrad rooms. I got into a routine of trying to take up as little space as possible. My goal was to not be a hindrance to the brother who was allowing me to live in his room all week. I would always fold every article of clothing after wearing it, and then place it back in my suitcase – if it was dirty I would put it in a garbage bag, which would then go in my suitcase. My suitcase stood straight up, my shoes went on top, and my suit coat rested on the handle. This allowed me to feel self-sufficient, like I was taking care of myself, instead of always being taking care of.
Exercise. Even if you do not normally do it, I encourage you to exercise on the road. Whether you are eating at the chapter house or at the airport; you will rarely have the healthiest options in front of you. Exercising on the road is tough to do; it presents many challenges. First, find the time: no matter how busy you get, or what deadline you have to meet, you cannot perform to your best if you are not taking proper care of yourself. Secondly, find the resources: gym memberships aren’t mobile and neither are a set of dumbbells. Something I always made space for in my suitcase was a pair of running shoes. I hate running; however, I found solace in it. I used it as a release, some much needed me time. Recently I ran my first half-marathon – 13.1 miles.
“Me” Time. Schedule in some “Me Time” every day. Take 30 minutes and do something for yourself with just yourself. Walk around campus, find a great place to sit and read a book, go for a run, go for a walk, sit in a closet, get a massage, explore the city, have a drink, go shopping, go hiking, do something with just you that has nothing to do with your job.
Get ready for planes, trains, busses and really long car rides. 80 new names to learn every 4 days and 80 new Starbucks that all look the same. Get ready for all of your meals to be served in a sack and for “hitting the sack” to mean curling up on a couch. If you have this job for an entire year you will most likely travel enough miles to loop the earth once (24,901 miles). You will visit around 15 chapters with average chapter size of 60 that’s 900 new names and faces plus alumni, Greek life staff, other consultants, etc. This job is fun, rewarding, and in my eyes, the best job in the world!!! But this job is crazy. Make the road your home and I promise things will seem less crazy.
Take care of yourselves, and I’ll see you out there!
“Thus, travel compels you to discover your spiritual side by simple elimination: Without all the rituals, routines, and possessions that give your life meaning at home, you’re forced to look for meaning within yourself…. this spiritual process is not always free of care. Indeed, if travel is a process that helps you “find yourself,” it’s because it leaves you with nothing to hide behind—it yanks you out from the realm of rehearsed responses and dull comforts, and forces you into the present. Here, in the fleeting moment, you are left to improvise, to come to terms with your raw, true self.” – Rolf Potts
Jeff Melando (Delta Chi – UNC Wilmington)
It is amazing what you can learn living on the road. We would struggle to find who really benefits more; the chapters you visit or yourself. This was not my first draft; in fact, I had written two pages and I realized I hadn’t actually said anything, which brings me to my first point…
1. Be concise and to the point.
Your members are full time students: many of them work part-time and are involved elsewhere on campus. If you are going to require an impromptu chapter meeting, make sure there is value in it for them. Collegiate and alumni members alike think their time is important, and in truth, as your customers, it is. Which brings me to my next point…
2. Your chapters are your customers.
Traveling consultants are the face of your organization to a group of people who refer to you as “nationals”. That understanding is key to customer service and maintaining credibility. This is true regardless of whether you work with expansion or on the chapter services side of things. Whether it is working with alumni or students, if it wasn’t for them, we would all be out of a job.
3. Don’t sweat the small stuff
My fellow consultants, I have an important news bulletin: shit happens. Many times people have approached a situation with certain expectations. Good or bad, we tend to become flustered when things don’t happen as we assume. So the chapter president is 15 minutes late for his meeting and you are locked out of the house? Enjoy your quiet personal time in the nice weather. Whether it is a schedule mix-up or the culture shock from visiting chapters in a different part of the country, the key to this is remaining flexible and not getting caught up in things outside your control.
4. Celebrate Small Victories
This is the dichotomy to point number three. Give yourself a break and celebrate the minor victories. Take the time and look at what parts of your day or your visit went well; if you got them to turn in paperwork on the past 3 undocumented initiations great. Most chapters that you interact with are not that bad. More than anything, they are often not “unsaveable”. Don’t expect to change to world in three days (see point five) but know that if you can make the difference in one student’s life on the road, that should be reason enough to keep going.
5. There is Still Work to be done… and that is ok.
Believe in yourself and believe in the work you are doing. Like I said, you won’t change to world in three days. Look at what can be done to take steps in the right direction. Think your chapter has a drinking problem? Don’t try and change it overnight. Focus on a smaller step towards health like not serving jungle juice at their parties. Remember that, with a few exceptions, you will not be the last person to visit that chapter. Take the chapter a step in the right direction and let the next visit take two more steps.
Now, I wanted to share a few things that I have learned in the past year and a half:
- The Value of Five-Hour Energy
- I’m pretty sure that Five-Hour Energy saved my life on multiple occasions. In fact, I’ve even slept in a Meijer parking lot…due to exhaustion and driving long distances. NEVER drive when tired; it’s risking too much.
- The Unwritten Dress Code of Fraternity/Sorority Consultants
- Whether we’d like to admit it or not, there is a lot of peer pressure to dress, “Fratty.” If you know me, you know I’m about the farthest from that and it’s been interesting to deal with.
- The True Measure of Leadership
- I can honestly say that I’ve learned more about being a good leader as a consultant, rather than in college.
- Intramurals are my only form of Exercise
- I hate running… simply put. I needed some kind of competition to keep me sane and competing with the chapter was my outlet.
- The United States is Beautiful!
- Without a doubt, my favorite part of traveling is getting a chance to go hiking or visit some national Park. I’ve seen Mt. Rushmore, Yellowstone, Crater Lake, Gettysburg, driven the Pacific Coast Highway, and been to numerous random sights. As a Fraternity consultant, getting paid to do these types of things is invaluable.
- You Are Always Making a Difference…
- …whether you know it or not. Lead by example at all times.
Thanks again to everyone for their input!


